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IT Support Specialist

Duties and responsibilities:

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Respond to email and text messages for users seeking help.
  • Install, modify, diagnose and repair (if possible) computer hardware and software.
  • Track requests and issues in enterprise ticketing system and asset database redirecting problems to correct resources.
  • Properly escalating unresolved queries to the next level of support.

Qualifications:

 

  • Fluent speaking in Russian and English either in person or over the phone / voice chats.
  • Good skills in written Russian and English.
  • Working knowledge of help desk software, ticketing and issue tracking systems, and remote control software.
  • Good knowledge of setting up, configuring and using both Windows and Mac platforms.
  • Good knowledge of standard office applications (Antivirus products, MS Office, Adobe products, e-mail clients, etc).
  • Advanced troubleshooting and multi-tasking skills.
  • Strong client-facing and communication skills.
  • High tolerance, responsibility, ability and readiness to work in stressful environment.
  • Ability to work in shifts and overtime when necessary.
  • Readiness for trips (both long term and short term).
  • Customer service orientation.
  • Working experience in user support area not less then 2 years.
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